We design and envision new products, services and experiences which fulfil genuine human need.
By involving our clients in design projects we upgrade their leadership and operating models and help them to adapt and thrive in an increasingly complex and uncertain world.
Our Focus Areas
We find new ways to serve customers by identifying their needs.The best products and services meet three criteria: Do people really need it? Will it make business sense for us to create this product? Do we have the resources to deliver upon this purpose? We partner with our clients and work with their teams to go from product discovery to delivery and subsequent optimisation. Design Strategy
Better Customer Experiences by DesignOur work blends traditional experience design and systems thinking. Wee assess and map your existing customer experience, envision what the future experience might look like and design experiments to determine how the system reacts when it’s nudged. Experience Design
We create software services which connect teams and take care of uncomplicated tasks so that you don’t have to.Eventually everything connects. Given this, our work involves connecting software, hardware and content together to create effective and engaging customer experiences. Digital Transformation Programme
We embed organisational and leadership models which are better suited to the 21st CenturyWe envision and create the conditions for teams to increase the value of their outputs, the quality of the services and products they create, and enhance their resilience to change and risk. Coaching & Advisory Services
Designing with people in mind.
Workshops and Training
Hone your skills with us at one of our workshops and events.
Inquisition runs practical workshops which enhance team’s skills and help them to understand the impact of their work in the world.
We’re all only as good as the connections we keep. Let’s meet at one of our next events.
Tapp’dINHeld monthly Inquisition’s event Tapp’dIN invites problem-solvers to show their workings.
Hear us TalkWe may be giving a talk in your city. View our events listing to find out
Recommended Reading, Conversations and Notes from the Field
In this article I describe the prevailing operating models at VW and MTN and connect their organisational structure to their inability to react in
Tapp’dIN Podcast Ep. 3 In this Tapp’dIN podcast, Vincent interviews Greg Maloka MD at Kaya FM. In the interview we discuss Greg’s history in